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How to Motivate an Underperforming (and Demoralized) Employee

How to Motivate an Underperforming (and Demoralized) Employee

We all need feedback . That’s why, aside from making key decisions, providing feedback might be a leader’s most important job. But that doesn’t mean every leader is great at providing feedback , especially when the observations are constructive or negative. That’s especially true when an employee is struggling. Provide too much feedback, however well-intentioned, and you can easily demotivate and “lose” the employee you hope to turn around. The mediocre salesperson. The under-performing customer service rep. The struggling front-line supervisor. Or the NBA player. When Steve Kerr, the 5-time NBA champion as a player and 3-time champion as […]

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